Quaker has developed a process for getting customers started to quickly maximize benefits realized with Quaker Chemical Management Services (QCMSSM). Through an array of integrated resources and tools, we can meet the most demanding needs of our customer−technical, operating, environmental, and financial.
While each QCMSSM program is customizable, and each customer and situation is unique, in general our process and documentation trail follows this type of an approach:
Depending on your primary business, Quaker brings industry-experienced, CMS associates to your facility to perform a site review and documented survey. The QCMSSM Survey gathers information about your operations, chemical spend and use baseline, expectations and process. It starts with a facility walk-thru and meetings to disucss the chemicals used in your business, with key managers who currently support your process and internal customers.
Quaker presents key findings from the Survey Scorecard and Chemical Spend Baseline to facility management and staff. Quaker outlines chemical management roles and responsibilities, and documents project and associated savings opportunities to lower costs.
Our proposal is based on the understanding we developed during the Site Survey, expectations and specific needs of the customer, and feedback from the Site Survey Results Presentation. Working with our customer, we develop a program that best fits their needs with their situation.
Because implementation and transition of service is critical to the success of any Quaker CMS program, we developed a process that has been proven many times over. Quaker has consistently applied this approach in more than 60 QCMSSM Program launches. The Quaker CMS Program launch is managed through a proprietary tracking document. It includes over 110 tasks and activities that are required to integrate Quaker CMS into the customer organization − Operations, Human Resources, Purchasing, Accounting, Data Center, etc.