"Quaker Management Services
create savings and process improvement"

Quaker Management Services (QMS) is a unique approach to the chemical management services concept that more and more manufacturing companies are leveraging for a better bottom line.

At Quaker, we see management services as a comprehensive way to deliver value to our customers. We use our extensive industry knowledge and process expertise to understand your specific issues, solve your particular problems, and implement demonstrated solutions. As a result, you experience improvements in productivity, quality, and profitability. Immediately. And into the future.

It starts with knowledge.
Quaker has built an infrastructure of intelligence that lets us create value in every activity associated with chemical management services.

Focus:
We understand the range of metals production and metalworking machining and grinding processes.

People:
Our QMS staff is highly educated and highly technical, with more than 90% of the staff holding degrees—more than 75% technical degrees. They are trained across a range of functions, and often train for the customer’s specific processes.

Systems:
Our knowledge is shared. Technology makes it possible, through systems such as our Quaker Business Intelligence (QBI) intranet. And people make it real. We have more than 150 associates working full time in our customer’s plants, where they are focused on understanding and improving chemical related processes.

It depends on relationships.
Quaker Management Services programs are based on the confidence and trust of our customers built over time. Trust to deliver what we promise, quickly. Such relationships are built on two fundamental principles: applying our expertise and delivering the results. We translate these principles into a process that we call the value propo- sition. We start this process with our knowledge and experience to uncover savings and improvements in efficiency and quality. Next, we quantify the value we deliver. Then the cycle begins again.

Our Value Proposition focuses on your needs.
Every company’s need for chemical management services is different. That’s why QMS is defined in four different levels of integration.


THE FOUR DIFFERENT LEVELS OF INTEGRATION.

1. Starting with chemical procurement.
Quaker assumes responsibility for your entire inventory of process chemicals. That means you’ll get out from under the burdens of placing orders, ensuring delivery and controlling inventory. And that translates into savings. You’ll experience labor and cost savings. You’ll benefit from the basic efficiency of QMS, because we aggressively pursue the lowest costs for chemical supply—regardless of the source.

2. Health, Safety and Environmental racking & Compliance.
With Quaker’s commitment to environmental protec-tion and health and safety standards you can be assured of compliance and industry leading product steward-ship, based on our expertise and our proprietary ChemTRAQ software. ChemTRAQ is a comprehensive database developed to meet regulatory standards. You’ll know that MSDS and environmental reporting are always managed quickly and efficiently.

3. Turning knowledge into value with process monitoring.
The on-site Quaker team at your plant will be committed to working with your plant management organization to optimize your production processes. The team will use Quaker’s product knowledge and analytical capabilities to leverage the knowledge and experience of your plant staff to resolve problems and optimize processes quickly and efficiently.

HOW QMS CREATES VALUE.
• Sourcing and Procurement
   - Reduced chemical purchases.
   - Product consolidation.
• Health, Safety and Environmental Improvement
   - Reduced chemical waste.
• Process Control and Improvement
   - Increased productivity.
   - Reduced scrap/waste metal.
   - Improved quality of finished product.
• Leveraging Cost Savings
   - Lower total cost per ton/unit.
   - Reduced downtime.
   - Increased tool/roll life.

In this new model, manufacturers shift away from a traditional supplier relationship to a strategic alliance with a chemical service provider. Results to date indicate that this service model has proven to achieve resource efficiency, process innovation, and significant cost savings.

The on-site Quaker team serves as your eyes and ears, capturing data and analyzing the results to provide you with reports and recommendations on how to reduce costs and improve performance.